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We can advise you on PC (or laptop) specification in a field which is constantly extending your choice. We can order PCs and software at great prices and can install both the hardware and software for you! We are able to diagnose, offer advice on and resolve a range of computer and network problems as well as related technical issues.
If you are running Windows XP you really should be running the processes described in our PC Guide section once a week to help keep your computer happy and healthy! If you haven't the time, or the wish, to follow these guides each week then for £10 per week we will follow them for you, on your computer, via our remote support system (as described below), at a time that suits you... midnight on a Tuesday if that's best!
The 24 hour remote support service we offer is available to both private and business customers and means that you can contact us 24 hours a day to help solve any PC problems you may be experiencing. With your permission we log in to your computer from our own PCs, we can then see your screen and share control of the mouse and keyboard.
In order to offer remote support on private or business computers (Windows 98 se through to XP and Vista currently supported) you'll need an internet connection (broadband preferred) then we have to install a small programme onto your PC or laptop. We can talk you through the installation process over the phone. Once it's installed you're ready to go, you can then call us for remote support when ever you need it. You are only charged if you ever require remote support, just having the programme sat on the computer is, of course, free, there is no subscription or contract.
If you require remote support at any point the prices are as follows:
| Between 10:00 and 18:00 Mon - Fri |
Connection £3.00 then £0.30 per minute |
| Out of hours Mon - Fri |
Connection £5.00 then £0.50 per minute |
| Weekends |
Connection £6.00 then £0.50 per minute |
We also offer pre-arranged remote support, meaning that you can organise remote support sessions with us in advance, for instance for tuition or maintenance work. These sessions can then be quoted for ahead of time, or charged on a per hour basis (usually £20ph) instead of being billed per minute. A connection fee is not payable if booking pre-arranged support; however there is a minimum charge of £10.
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